Kayako Insights Blog

Customer Experience

Reducing Live Chat Handle Time Doesn’t Mean More Support Agents

Customer Experience

Handle Multiple Chats Without Pulling Your Hair Out

Customer Experience

Creating Customer Service Training Videos to Onboard New Recruits

Customer Experience

How Tiny Businesses Can Offer Stellar Customer Support

Customer Experience

Building an Onboarding and Training Program in Customer Support

Customer Experience

Why Gamble Your Reputation over Social Media? Use Live Chat to Keep Conversations Private

Customer Experience

Building a Customer Loyalty Program That Drives Brand Love

Customer Experience

Customer Service Coaching: Your Recipe to World-Class Support

Customer Experience

Customer Service Trends 2018: Creating Effortless Customer-Centric Experiences

Customer Experience

The Advanced Guide to Customer Service Training

Customer Experience

Improve Customer Experience with the Help of These 4 Teams

Customer Experience

How to Create a Customer Feedback Form Without Causing Friction