Kayako Insights Blog

Customer Experience

How to Provide Proactive Customer Service on Live Chat

Customer Experience

5 Ways to Grow Your E-commerce Using Customer Service

Customer Experience

7 Ways Phone Calls and Live Chat Improve Customer Retention and Revenue

Customer Experience

3 Pain-Free Ways to Cut Live Chat First Response Times

Customer Experience

How to Make Live Chat Software Work for Your Small Business

Customer Experience

8 Benefits of Live Chat for Customer Service and Sales

Customer Experience

7 Great Examples of Help Centers We Love

Customer Experience

Reducing Live Chat Handle Time Doesn’t Mean More Support Agents

Customer Experience

Handle Multiple Chats Without Pulling Your Hair Out

Customer Experience

Creating Customer Service Training Videos to Onboard New Recruits

Customer Experience

How Tiny Businesses Can Offer Stellar Customer Support

Customer Experience

Building an Onboarding and Training Program in Customer Support