Kayako Insights Blog

Customer Experience

All Hands Support Will Never Work for Your Business

Customer Experience

4 Mistakes You Must Avoid with Customer Feedback Surveys

Customer Experience

How An Automated Customer Service Email Saved Us 8 Unnecessary Replies

Customer Experience

Switch To New Channels For Effective Email Communication

Customer Experience

How to Find, Hire, and Build Your Customer Support Team

Customer Experience

What Support Metrics Should SaaS Companies be Using?

Customer Experience

Personalizing Auto-Responses: Smart Settings for Proactive Support

Customer Experience

The 10 Most Important Customer Service Books to Kick Start Your Career

Customer Experience

System Downtime: Act with Ownership to Regain Customer Trust

Customer Experience

Handling Angry Customers: 3 Email Responses Your Team Need

Customer Experience

How to Deal with Negative Customer Feedback When It Feels Personal

Customer Experience

How to Reduce Back-And-Forth with Your Customers