You might believe social media is a boon for customer care. It’s understandable. A Google search for the phrase ‘social media customer service’ returns 117… Read More »Why Gamble Your Reputation over Social Media? Use Live Chat to Keep Conversations Private
When was the last time you shopped for something that’s an everyday staple? Chances are, you found way more options than you needed and ended… Read More »Building a Customer Loyalty Program That Drives Brand Love
Support reps get tons of training from the moment they start their job—whether it’s on products, new feature launches, or soft skills like communication. This… Read More »Customer Service Coaching: Your Recipe to World-Class Support
At Kayako, we do our best to understand not just our customers’ needs, but their customers’ needs, as well. Armed with that empathy and over… Read More »Customer Service Trends 2018: Creating Effortless Customer-Centric Experiences
Great customer service is your competitive advantage. It matters! However, the magic does not happen without preparation. We are proud to share our best tips… Read More »The Advanced Guide to Customer Service Training
When we talk about customer experience, many of us think about support. We think about the touchpoints between customer and business when the customer needs… Read More »Improve Customer Experience with the Help of These 4 Teams
Customer feedback is important for any business that wants to better themselves. We can collect feedback on virtually any aspect of our business—our customer support,… Read More »How to Create a Customer Feedback Form Without Causing Friction
We all know that emotionally, people don’t respond well to “no.” As customers we hate it, so why would you straight up say “no” to… Read More »3 Ways to Politely Reject Customer Requests
A silent majority of customers would rather pop into your website, leaf through your how-to resources on their own and then quietly exit.
Last month I switched gyms. I didn’t have a major issue with the old one. The monthly cost was pretty average and I visited regularly,… Read More »Remove the Distance Between Your Team and Your Customers
A few weeks ago, my cable bill came and it was more than I expected. I tried to figure out why, but eventually I needed… Read More »Infusing Live Chat Support with Your Brand’s Personal Touch
Live chat plays a significant role in your support model yet most live chat experiences still end in frustration! That’s because businesses are failing to… Read More »Why Live Chat is a Vital Part of Your Support Model