Use a 3 Step Plan to Prepare for Parental Leave
So you’re having a baby, or thinking about having a baby. Or deciding when a baby may be in your future. Adding a tiny human… Read More »Use a 3 Step Plan to Prepare for Parental Leave
Startup Life
Get over Creative Blocks, Beat Resistance, and Do the Work
“I’m going away to make my art” is the dream of creatives. The idea that our work can be created in idyllic isolation, refined to… Read More »Get over Creative Blocks, Beat Resistance, and Do the Work
8 Virtual Team Activities to Build Remote Relationships
Being a remote worker need not be boring. Hang on! Wait… what? If you’re at home all day plugging away on the computer, how can… Read More »8 Virtual Team Activities to Build Remote Relationships
How to Royally Screw up a Product Launch — Twice
We like to think of ourselves as people who stick to our deadlines (I am sure you are the same!). So why do we often… Read More »How to Royally Screw up a Product Launch — Twice
How to Invite and Acknowledge Feedback as a Manager
As a manager, your constructive feedback can lift your team’s morale and performance. This can be letting someone know they’re doing a good job in… Read More »How to Invite and Acknowledge Feedback as a Manager
What Account Management Looks Like In The SaaS Era
I keep hearing about SaaS. How does it help with accounts? Account management isn’t new, but its role has evolved with the rise of Software… Read More »What Account Management Looks Like In The SaaS Era
How to Stay Productive When You Don’t Have an Office
Remote workers have freedom from commutes, flexibility to control their own hours, and they have the choice to live wherever they want. But, it’s not… Read More »How to Stay Productive When You Don’t Have an Office
Great Customer Service Is the Basis for Future Brand Advocacy
This is a guest post by Puneet Kataria, the founder of Promoto. The Word of Mouth Marketing Association found that word of mouth drives an estimated $6… Read More »Great Customer Service Is the Basis for Future Brand Advocacy
Reduce Churn and Win New Customers with Powerful and Flawless Onboarding
When a potential customer visits your site, they’re already interested in your product. You’ve put lots of effort into testing the best homepage designs, optimized… Read More »Reduce Churn and Win New Customers with Powerful and Flawless Onboarding
How I Messed up a Remote Training Session (and What I Did to Ace the Next One)
“I’m sorry, we can’t hear you properly. You keep cutting out.” Imagine hearing that two or three times before you’ve moved past your first slide.… Read More »How I Messed up a Remote Training Session (and What I Did to Ace the Next One)
Onboarding Remote Workers: How to Do It Right to Build Team Culture
The best teams are built upon people’s differences and their strengths. Startups are a great example of where people from different backgrounds and experiences collide… Read More »Onboarding Remote Workers: How to Do It Right to Build Team Culture
14 Books Investors Wish All Startup Founders Had Read
We’ve taken the scenic route at Kayako: we’ve bootstrapped to more than 120 people. As we’ve grown from 5 to 20 to 50 to 100 and… Read More »14 Books Investors Wish All Startup Founders Had Read
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