Ask yourself this: have you opened every email you’ve ever received from a brand or business? The answer is probably, “no.” Your email newsletter design,… Read More »I Ran an A/B Test for 2 Months and All It Got Me Is This Headline
This is a guest post from our friends over at Project Manager. Peter Landau will share his best pracitces on managing a remote team. Work has… Read More »4 Tips on Effectively Managing Remote Teams
Most people have dreamed of working from home: not having to commute, or spend time with people you don’t like and living on your own… Read More »Managing High Performing Remote Employees Is No Secret
Continuous professional development can transform your career trajectory. For a customer support rep, you can become better at your job in ways you never expected… Read More »8 Customer Service Skills to Boost Your Career
This is a guest post by our friends over at NOMAD. Caroline Lang will walk you through the pros and cons of working remotely. The long… Read More »Where the Sweet Perks of Remote Working Go Sour
So you’re having a baby, or thinking about having a baby. Or deciding when a baby may be in your future. Adding a tiny human… Read More »Use a 3 Step Plan to Prepare for Parental Leave
“I’m going away to make my art” is the dream of creatives. The idea that our work can be created in idyllic isolation, refined to… Read More »Get over Creative Blocks, Beat Resistance, and Do the Work
Anguish over your metrics failing to meet your performance benchmarks is tough for any support team. It can make you feel like you’re not doing your… Read More »3 Key Live Chat Metrics to Transform Team Performance
Being a remote worker need not be boring. Hang on! Wait… what? If you’re at home all day plugging away on the computer, how can… Read More »8 Virtual Team Activities to Build Remote Relationships
This is a guest post from our friends over at Recruiterbox. Sarah Caminiti will share why tone of voice in your communication with customers is… Read More »What Does Your Support Tone of Voice Say About Your Company Culture?
As a manager, your constructive feedback can lift your team’s morale and performance. This can be letting someone know they’re doing a good job in… Read More »How to Invite and Acknowledge Feedback as a Manager
Finding your comfort level in a new job can be arduous for you, and your colleagues as you absorb your responsibilities. For customer support managers… Read More »4 Tips to Ace Your First 90 Days as a Support Manager