The Kayako Blog
Insights on customer service, AI, and scaling support teams.
Company News
Win Jeanne Bliss’s New Book: Chief Customer Officer 2.0
Resources
11 TED Talks Customer Service Videos to Inspire
Customer Journey
A Complete Guide to Customer Effort Score (CES) and How to Measure It? (2026)
Customer Journey
Proactive Customer Support: Stop Blaming Users for Adoption Failure
Resources
Proven Tactics to Optimize Your AI Knowledge Base
E-Commerce
How to Turn First Time E-Commerce Customers Into Regulars
Product Guides
Why Gamble Your Reputation over Social Media? Use Live Chat to Keep Conversations Private
Company News
Kayako customer service – feedback from customers and a detailed review
Startup Life
10 Tips to Increase Productivity in a Team
Startup Life
Why Support Should Have a Voice in Product Development
Customer Experience
How the Paradox of Choice Affects Support
Customer Experience