The Kayako Blog
Insights on customer service, AI, and scaling support teams.
Resources
Customer AI: Turning Automation into a Competitive Edge
Company News
It’s Time to Retire the Help Desk. Here’s How We’re Doing It.
Customer Experience
Live Chat Pros and Cons: Advantages, Disadvantages & When to Use It [2026]
Customer Journey
12 Support Pros Share Their Tips on How to Manage Support in the Holiday Season
Customer Journey
Learn To Drive Customer Success With Live Chat
Startup Life
Customer Service Coaching: Your Recipe to World-Class Support
Customer Experience
6 Simple Steps You Can Follow to Create Memorable Live Chat Experiences
Startup Life
Contact Center AI Solutions Will Waste Your Money
Customer Journey
Move Customers Down the Support Funnel and Up the Loyalty Ladder
Customer Journey
5 Customer Effort Villains and their Kryptonite
Customer Journey
The 6 Step Guide to Mapping Your Support Journey
Startup Life