The Kayako Blog
Insights on customer service, AI, and scaling support teams.
Product Guides
Kayako vs Zendesk: Choosing the Right Customer Support Tool
Product Guides
Why Your Shopify Store Needs the Best Live Chat App
Startup Life
What Does Your Support Tone of Voice Say About Your Company Culture?
Resources
What is Time to Resolution (TTR): Meaning, How to calculate and Tips on improving
Product Guides
7 Great Examples of Help Centers We Love
Startup Life
How to Sell Better Customer Service to Your Board
Resources
What Is a Self-Service Knowledge Base? Enhancing Customer Support and Business Efficiency
Company News
Kayako’s annual end-of-year team festival
Product Guides
Automated Customer Support: What It Is and What It Isn’t
Customer Experience
What Account Management Looks Like In The SaaS Era
Customer Experience
Why Is Live Chat Customer Service So Hard to Get Right?
Trends