The Kayako Blog
Insights on customer service, AI, and scaling support teams.
Customer Experience
3 Pain-Free Ways to Cut Live Chat First Response Times
Resources
Top 7 Customer Service Live Chat Software: An Expert Evaluation
Trends
AI Customer Automation: 3 Game-Changing Trends for 2025
Resources
AI in Banking Customer Service: Use Cases, Real Life Examples and best Practices
Resources
Update Your Knowledge Base
Resources
5 Unprecedented Benefits of AI in Customer Service: Experts Talk
Resources
Gut Feelings Don’t Work. Get An AI Customer Support Platform
Product Guides
Kayako vs Zendesk: Choosing the Right Customer Support Tool
Product Guides
Why Your Shopify Store Needs the Best Live Chat App
Startup Life
What Does Your Support Tone of Voice Say About Your Company Culture?
Resources
What is Time to Resolution (TTR): Meaning, How to calculate and Tips on improving
Product Guides