The Kayako Blog
Insights on customer service, AI, and scaling support teams.
Resources
Top Live Chat Best Practices for Customer Support Teams in 2025
Company News
Why We Rebuilt Kayako Messenger as a Live Chat Tool for Customers and Teams
Resources
How to choose a customer support software
Product Guides
17 Tools to Help You Write the Perfect Email to Just About Anyone
Resources
How Customer Service AI Chatbots Can Be Your Biggest Asset and Your Biggest Liability
Product Guides
What Goes into a Help Center Audit?
Customer Experience
How to Reject Customer Requests and say No (with 13+ free Templates)
Company News
Kayako donates $1000.00 to breast cancer charity on behalf of Twitter competition winner Nerida Gill
Product Guides
Helpdesk Automation: Features, Benefits, Types, and Top Platforms [2026]
Startup Life
3 Things You Need to Do to Get Up to Speed as a New Product Manager
Resources
How to Deal with Rude Customers: 10 Effective Strategies for Customer Service Success in 2025
Customer Experience