Have you ever wondered how AI in customer service can revolutionize interactions between businesses and customers? It’s an exciting topic, and today, we’ll explore how… Read More »AI in Customer Service: Transforming Support on Kayako, Zendesk, Freshdesk, and Salesforce
My good friend runs a content marketing company. When she got started, most of her clients were on a monthly retainer and paying for blog… Read More »7 Ways Phone Calls and Live Chat Improve Customer Retention and Revenue
Discover how AI sentiment analysis is revolutionizing business in 2025. Explore the latest stats, market trends, and expert insights on how artificial intelligence deciphers customer… Read More »How AI Sentiment Analysis Is Shaping the Customer Engagement
“Hey, Siri, could you tell me the best AI chatbots out there?” Trust me. This was the first thing I did when I started writing… Read More »Top 7 AI chatbots and what you can learn from them
No business wants to lose customers. But before throwing more money at the marketing and sales departments, have you ever looked at why some customers… Read More »Webinar: How to Stop Your Customers From Leaving You
The 8 Social Media Customer Service Platforms Worth Your Time (And the One Most People Sleep On) Choose from this list of top 8 social… Read More »8 Social Media Customer Service Platforms (2026)
A Frequently Asked Question section (FAQs) is without a doubt the most commonly used tool in self-service. Whether it’s just a few questions on a “Contact… Read More »Why Do You Still Have FAQs for Your Website?
Customer support AI boosts efficiency, improves response times, and enhances customer satisfaction—delivering ROI beyond cost-cutting
For several years, Kayako was a small side project run by Varun and myself. We are bootstrapped and have built everything on our own –… Read More »Just Ask “Why?” – the Simple Trick to Manage Customer Feedback
AI for Customer Success transforms support with automation and personalization. Download our guide to implement AI effectively today!
We often look at self-service in terms of streamlining a process. The easier it is for our customers to help themselves, we reason, the lower… Read More »Use Your Self-Service Content to Build Customer Trust
What if I told you that you could take your support phone off the hook, and there would be no consequences? Wait, wait… don’t do… Read More »What Would Happen If You Quit Phone Support?
