The Kayako Blog
Insights on customer service, AI, and scaling support teams.
Resources
How to Deal with Rude Customers: 10 Effective Strategies for Customer Service Success in 2025
Customer Experience
3 Ways Not to Use Canned Responses in Live Chat
Startup Life
5 Ways to Retain Your Customer Support Staff
Customer Experience
5 Ways Technology Can Improve Your Customer Satisfaction Rates
Customer Journey
7 Hidden Customer Service and AI Costs (and How to Avoid Them)
E-Commerce
Want to Close More Sales? Segment Your Sales Funnel Stages
Product Guides
Handle Multiple Chats Without Pulling Your Hair Out
Customer Experience
4 Reasons Why Live Chat Drives Sales and Loyalty To Your Business
Product Guides
AI Tools for SaaS: Transforming Support in 2025
Startup Life
How to Get a Pay Rise as a Customer Support Manager
Resources
What a 200-Year-Old Beer Flood Can Teach Us About Conversational AI in Customer Support
Customer Experience