The Kayako Blog
Insights on customer service, AI, and scaling support teams.
Product Guides
What Goes into a Help Center Audit?
Customer Experience
How to Say No to Customers: Framework + 13 Templates (2026)
Company News
Kayako donates $1000.00 to breast cancer charity on behalf of Twitter competition winner Nerida Gill
Product Guides
Helpdesk Automation: Features, Benefits, Types, and Top Platforms [2026]
Startup Life
3 Things You Need to Do to Get Up to Speed as a New Product Manager
Resources
How to Deal with Rude Customers: 10 Effective Strategies for Customer Service Success in 2025
Customer Experience
3 Ways Not to Use Canned Responses in Live Chat
Startup Life
5 Ways to Retain Your Customer Support Staff
Customer Experience
5 Ways Technology Can Improve Your Customer Satisfaction Rates
Customer Journey
7 Hidden Customer Service and AI Costs (and How to Avoid Them)
E-Commerce
Want to Close More Sales? Segment Your Sales Funnel Stages
Product Guides