If you’re a hiring manager in a startup you can agree with me when I say, It’s not easy to build a dream team with… Read More »Recruiting Passive Candidates: 3 Strategies to Get Your next Star Hire
When you call the customer service team of a cable company to cancel your contract, you might expect small hiccups, but overall you expect it… Read More »How to Find, Hire, and Build Your Customer Support Team
Continuous professional development can transform your career trajectory. For a customer support rep, you can become better at your job in ways you never expected… Read More »8 Customer Service Skills to Boost Your Career
This is a guest post from our friends over at Recruiterbox. Sarah Caminiti will share why tone of voice in your communication with customers is… Read More »What Does Your Support Tone of Voice Say About Your Company Culture?
Before you begin searching for the perfect candidates for an open position in customer service, it helps to do some reflection. That is, you need… Read More »Attract Amazing Talent with the Right Customer Service Job Description
When you have an opening on your customer support team, you can take all the right steps and still not know whether a prospective hire… Read More »Use a Customer Service Skills Test Before You Extend an Offer
How many of you have ever had an interview where you were asked a question that set you aback? As if the question stunned you… Read More »3 Customer Service Interview Questions to Uncover Hidden Passion
This is a guest post from Luis Hernandez, VP of Customer Success at Geckoboard. If you contact Geckoboard for support, your request could be handled… Read More »How to Scale a Support Team Around the Globe
The best teams are built upon people’s differences and their strengths. Startups are a great example of where people from different backgrounds and experiences collide… Read More »Onboarding Remote Workers: How to Do It Right to Build Team Culture
The customer support rep role has travelled the world and back. It’s taken many different forms from outsourced, to remote work, and now it’s back… Read More »What a Startup Should Know Before Outsourcing Customer Service
Whether you’re a business, duo or solo-entrepreneur there comes a point in your company where customer interactions will be constant and time consuming. You could… Read More »Get HIRED: How to Find and Hire Your First Dedicated Customer Support Rep
What is your job title? Does it accurately describe what you do? Your level of experience? Do you have to explain what it means every time… Read More »Agents or Ninjas? What Should You Call Your Support Team?