It can be tricky to know exactly what to look for when you’re evaluating help desks and customer service software solutions. So many features, price plans and comparison tables … where do you start?
We’ve talked with thousands of businesses, so we get that no two customer service teams have the same needs. Your team’s needs and priorities are unique, and you need one unified solution that can take care of them all. But finding the best help desk software for your company is a difficult, time-consuming task—especially since there’s not a lot of good help desk comparison information out there.
We think that Kayako may be the right solution for your organization. With intelligent features,
affordable pricing and lightning-fast deployment, Kayako streamlines and simplifies service for organizations everywhere. Whether you’re a 500-person organization or a 5-person startup, we’ve got you covered.
Take a look at our comprehensive help desk comparison matrix to see why customers are choosing Kayako’s customer service platform over traditional help desks. And we’ll show why Kayako is not just a software product, but a partner you can trust to help you get better at customer service.
Prefer to be more hands on? Check it out for yourself with a free trial.
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Kayako |
Intercom |
Zendesk |
Freshdesk |
Help Scout |
HappyFox |
Groove |
Desk |
ClickDesk |
HelpCrunch |
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| Native Live Chat | ||||||||||
| Facebook & Twitter | ||||||||||
| FREE Collaborators | ||||||||||
| Intelligent Self-Service | ||||||||||
| Workflows | ||||||||||
| Collision Prevention | ||||||||||
| Customer Journey | ||||||||||
| Time Tracking | ||||||||||
| Time Tracking | ||||||||||
| Mobile SDK |
Looking for live chat software that’s a little more … zen?
Time to explore a help desk that’s… Fresher?
It’s time to regain control over your support email inbox.
Get the features you love at a price that’s friendly and affordable.
Out-of-the-box omnichannel support without any integrations & add-ons.
Customer support software shouldn’t be expensive and frustrating.
Interested in a fully integrated multichannel platform?
Time for a help desk that scales with your business.
It’s time to regain control over your support email inbox.
“Kayako positively and profoundly impacted how we interact with our customers daily and has allowed us to build meaningful relationships with them while also providing clear, concise customer service.”
"Kayako positively and profoundly impacted how we interact with our customers daily, and has allowed us to build meaningful relationships with them while also providing clear, concise customer service."
"From Day 1, we realized that Kayako shares the same passion for ‘Customer Wow’ as we do. Their tools and experience help us make this philosophy into a reality – effective, prompt, and succinct support."
"With Kayako, it’s easy to quantify exactly how productive and efficient we really are. Our process is now quick and transparent and our customers, partners and staff are very happy with it."
"Kayako allows us to more effectively manage, monitor and deliver customer support. The Kayako solution was easy to implement and support as well as enhancements on the product have been outstanding!"
"We’ve been extremely satisfied with Kayako. So satisfied that we’ve never even thought about what alternatives might be available."
Traditional support tools were developed for managing IT services—they weren’t built for modern customer service. But Kayako is.
Kayako makes customer service effortless, for both agents and customers. It’s customer service software that helps you stay personal as you grow, support customers as a team and truly understand your customer. You’ll be more productive and build customer loyalty too.
USED BY
131,000
support heroes
TO SUPPORT
100 million
customers
We don’t just build software. We live and breathe customer service.
Everything we do—from our product, to our content, to our support—is to help you grow personal customer relationships as you deliver friction-free service experiences.
Manage hundreds or thousands of conversations while treating every customer as an individual, not a number.
Collaborate in a shared multi-channel inbox to provide faster responses and better answers, together.
Bring all your customer information and activity into one place with SingleView™, and understand your customer better than anyone else can.
