The Kayako Blog
Insights on customer service, AI, and scaling support teams.
Startup Life
How to Find, Hire, and Build Your Customer Support Team
Company News
Kayako Learns 7 New Languages
Trends
Contact Center Automation AI Won’t Replace Human Agents—But Bad AI Might
Resources
The Art of Talking Happy: How Positive Vocabulary Helps Customer Support
Startup Life
Customer Support Team Tools: The 9 Layers Every Team Needs
Startup Life
Building a Culture of Customer Care Isn’t Easy
Startup Life
3 Things I Learned about Managing Customer Support by Being Insane about Christmas
Startup Life
How to Invite and Acknowledge Feedback as a Manager
Product Guides
Customer Service Case Studies: Top Brands, Failures & AI (2026)
Startup Life
The Curious Case of Customer Support Manager Salaries
Resources
Measuring AI’s Impact: Metrics That Define Customer Success
Resources