The Kayako Blog
Insights on customer service, AI, and scaling support teams.
Company News
Generative AI for Customer Support: Supercharge Any Platform with Kayako
Company News
Customer Support Predictions for 2016
Blog
Top Live Chat Best Practices for Customer Support Teams in 2025
Company News
Why We Rebuilt Kayako Messenger as a Live Chat Tool for Customers and Teams
Resources
How to choose a customer support software
Product Guides
17 Tools to Help You Write the Perfect Email to Just About Anyone
Resources
How Customer Service AI Chatbots Can Be Your Biggest Asset and Your Biggest Liability
Product Guides
What Goes into a Help Center Audit?
Customer Experience
How to Reject Customer Requests & Say No (13+ Free Templates)
Company News
Kayako donates $1000.00 to breast cancer charity on behalf of Twitter competition winner Nerida Gill
Product Guides
Helpdesk Automation: Features, Benefits, Types, and Top Platforms [2026]
Startup Life