The Kayako Blog
Insights on customer service, AI, and scaling support teams.
Resources
What Is a Self-Service Knowledge Base? Enhancing Customer Support and Business Efficiency
Company News
Kayako’s annual end-of-year team festival
Product Guides
Automated Customer Support: What It Is and What It Isn’t
Customer Experience
What Account Management Looks Like In The SaaS Era
Customer Experience
Why Is Live Chat Customer Service So Hard to Get Right?
Trends
The Rise of AI in Customer Support: A New Era of Service
Customer Journey
How to Write a Customer Service Email: Best Tips, Templates & Examples [2026]
Customer Journey
How to Be 2 Steps Ahead in Anticipating Your Customer Needs
Resources
Telecom Customer Service KPIs: 15 Metrics + Benchmarks
Trends
AI Is the Savior of Customer Success—If You’re Brave Enough to Use It
Customer Experience
Error Messages: A Great Way to Annoy the Hell out of Your Customers
Startup Life