What Goes into a Help Center Audit?
Customers who go to self-service first are part of a growing user type who prefer to solve their own problems. They are by nature both… Read More »What Goes into a Help Center Audit?
best practices
Should Your Helpdesk Be SaaS or Self-Hosted?
Back in 2005, our most common request from customers was for an on-premise helpdesk that they could host on their own servers. It was an… Read More »Should Your Helpdesk Be SaaS or Self-Hosted?
Rock Your Support: Tips, Secrets & Advice from Top Support Pros
We didn’t know quite what to expect when we set out late last year to approach a handful of support pros with an open, potentially clichéd… Read More »Rock Your Support: Tips, Secrets & Advice from Top Support Pros
The 23 Top Customer Support Pros You Need to Follow
Something BIG is happening. We’re seeing new communities grow around the world of customer service and support: new people, speaking a new language. We’re seeing customer support… Read More »The 23 Top Customer Support Pros You Need to Follow
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