WooThemes recently announced that they were closing down @WooSupport and would no longer be providing social customer care on Twitter. Advocates were quick to jump… Read More »Why WooThemes Shouldn’t Have Retired Twitter Support
As a team of passionate self-service advocates, we’re surprised that most people don’t see technical writing and content strategy in a similar light. It’s as… Read More »Knowledge Base Style Guide: What’s Your Self-Service Content Strategy?
Customers who go to self-service first are part of a growing user type who prefer to solve their own problems. They are by nature both… Read More »What Goes into a Help Center Audit?
Back in 2005, our most common request from customers was for an on-premise helpdesk that they could host on their own servers. It was an… Read More »Should Your Helpdesk Be SaaS or Self-Hosted?
We didn’t know quite what to expect when we set out late last year to approach a handful of support pros with an open, potentially clichéd… Read More »Rock Your Support: Tips, Secrets & Advice from Top Support Pros
Something BIG is happening. We’re seeing new communities grow around the world of customer service and support: new people, speaking a new language. We’re seeing customer support… Read More »The 23 Top Customer Support Pros You Need to Follow