How to Choose The Best Help Desk Software
It happens to every business. At some point, while your head’s down trying to build the business and acquire customers, there comes a time when… Read More »How to Choose The Best Help Desk Software
customer service software
How to Make Live Chat Software Work for Your Small Business
If you’re like a lot of customer support professionals, you know how beneficial live chat software can be. It’s popular with customers—we love getting instant… Read More »How to Make Live Chat Software Work for Your Small Business
Handle Multiple Chats Without Pulling Your Hair Out
The thought of introducing live chat is daunting. You’re opening up the floodgates to a new channel, and it’s another thing added to your already… Read More »Handle Multiple Chats Without Pulling Your Hair Out
Why We Rebuilt Kayako Messenger as a Live Chat Tool for Customers and Teams
Everyone knows it’s a challenge to “nail” excellent customer service. It’s been documented, lamented, with every solution put forward for decades now. But there’s an ugly… Read More »Why We Rebuilt Kayako Messenger as a Live Chat Tool for Customers and Teams
How (and Why) We Redesigned the Live Chat Experience
Live chat functionality on websites should be hugely helpful, because it allows a customer support representative to help the user immediately. Online live chat offers quick… Read More »How (and Why) We Redesigned the Live Chat Experience
All Hands Support Will Never Work for Your Business
All hands support has been a buzzword in the tech world for a few years now. Its premise—that everyone in the company from the CEO down… Read More »All Hands Support Will Never Work for Your Business
Personalizing Auto-Responses: Smart Settings for Proactive Support
After a week-long trial, I was ready to purchase a subscription for a project management app for my personal and work projects. I eagerly pulled… Read More »Personalizing Auto-Responses: Smart Settings for Proactive Support
No Agent Is an Island: Why Collaboration Is Key to Great Customer Service
Over the past few years, all hands support has been touted as the pinnacle of cross-company customer service collaboration. And yet, it’s still undervalued as a… Read More »No Agent Is an Island: Why Collaboration Is Key to Great Customer Service
How Kayako’s APIs Help You Get Better at Customer Service
One of the biggest challenges many companies are facing in today’s world is developing their services to work across all the different platforms their customers… Read More »How Kayako’s APIs Help You Get Better at Customer Service
Remove the Distance Between Your Team and Customers. Introducing Kayako Collaborators.
The concept of collaboration is easily dismissed as a soft goal. Something that’s “nice to have” in team dynamics, but rarely considered critical to the… Read More »Remove the Distance Between Your Team and Customers. Introducing Kayako Collaborators.
Scaling Your Customer Service with Helpdesk Automation
Love them or hate them, there’s one thing that everyone can agree on: helpdesk automations are incredibly useful. We rely on them to keep organized,… Read More »Scaling Your Customer Service with Helpdesk Automation
Understand Your Customers Like Never Before with Unified Conversations
At Kayako, we know firsthand the daily pains and struggles that support teams deal with. Are customers reaching the right teams? Are teams providing the… Read More »Understand Your Customers Like Never Before with Unified Conversations