Love them or hate them, there’s one thing that everyone can agree on: helpdesk automations are incredibly useful. We rely on them to keep organized,… Read More »Scaling Your Customer Service with Helpdesk Automation
Service level agreements, or SLAs, are integral to any service-based industry. Most customer support teams use them to ensure customer expectations are met. But can SLAs… Read More »Webinar: SLAs – How to Meet Your Customer Expectations
No business wants to lose customers. But before throwing more money at the marketing and sales departments, have you ever looked at why some customers… Read More »Webinar: How to Stop Your Customers From Leaving You
Imagine the scenario where you’ve fully prepared for a webinar, your listeners have allocated free time to come and view your presentation for the next… Read More »The Art of Communicating a Crisis with Your Customers
Do you remember the TalkTalk data hack? Imagine working on that support team… You’d be picking up the phone or answering emails with just pure anger… Read More »Watch the Webinar: Weathering the Storm of Crisis Communications
Last week, Sarah Hatter of CoSupport and Sarah Chambers of Kayako joined forces to present a fantastic live webinar about the top five customer support… Read More »The Cheapest, Easiest, and Fastest Change in Customer Support Is Language
In this webinar, founder of CoSupport, and host of UserConf, the only customer support conference, Sarah Hatter joins Sarah Chambers, Head of Support here at Kayako… Read More »Webinar: Conquering the Top 5 Customer Support Mistakes, with Sarah Hatter and Sarah Chambers
Morten Lundsby, ex-Googler and founder of user insights tool UserChamp, joined us for a webinar in which he took a look at why customer insight… Read More »Customer Insight: Make Support Conversations Useful to the Rest of Your Company
We set ourselves an ambitious goal of building the first successful monthly industry webinar series. Here’s the story of how we got started, and what… Read More »What We Learned from Running Our First Ever Webinar
Customer experience expert Jeanne Bliss joined us for a webinar where she took an in-depth look at one of her key customer leadership competencies: alignment around… Read More »Watch Jeanne Bliss’s Webinar: Build Your Customer-Driven Growth Engine