Self-hosted service desk software

Kayako Classic is powerful, on-premise and behind your firewall.

Enquire About Classic Kayako


Host Kayako in your own web server environment and secure access for control at every level.

Source code access

Access the Kayako Classic web application source code for auditing and customizations.

Active ecosystem

Find enhanced implementation and customization assistance and support from a Kayako partner.

Powerful, advanced interface for efficient customer support

Kayako Classic was built to enable ultimate flexibility and productivity. At-a-glance departments and statuses show your team’s workload, while built-in tools mean you can automate followups and reminders.

Your agents can collaborate on tickets using notes, while all the customer information they need to resolve is at their fingertips. Predefined responses speed up reply times, so your team can do more with less.


Everything you need to support your customers

Infinitely customizable support portal

A self-service support portal that is beautiful, brandable and easy to use. Your customers can manage their support tickets and stay up to date with news and announcements.

Instant, proactive answers

Put your best content in your support center for customers to access any time. Kayako will even automatically suggest answers as they type out their queries. Now that’s instant.


Dig deep with the Kayako Query Language

Kayako turns helpdesk data into powerful insights. Measure customer satisfaction, track team performance and use your data to build better and faster customer service for your customers.

We’ve used our customer service experience to build more than 100 key reports, so you can measure progress with just a click. Create your own reports using the powerful Kayako Query Language, and cross-reference custom fields so you know more about your business and products.


Get by with a little help from our friends

Kayako Classic is supported by a vibrant ecosystem of partners such as Holbi, who help our Kayako Classic customers get the best from Kayako with professional installation, customization and consultancy services.

Everything you need to scale

From IT support to customer service, Kayako Classic packs all the features you’ll need.

Tickets and email

Turn email from multiple sources into support tickets

Time Tracking

Log and the time your team spends working on each ticket


Create multiple SLAs and set different targets for metrics


Automate ticket routing, notifications and escalations


Automatically update tickets in a few clicks

Custom fields

Customize ticket forms, user and organization profile


Support your customers in multiple languages


Custom reporting

Create custom reports using the Kayako Query Language

Business hours

Report on your SLAs according to your team’s business hours

Mobile apps

Log in to your Kayako helpdesk on the go

Permission controls

Manage different sets of granular permission controls

Full customization

Kayako Classic is infinitely customizable

Looking for the new Kayako?

Kayako Classic is our self-hosted service desk which you can install in your own environment. Its capabilities are different to the new Kayako, which is cloud only. Kayako Classic is suited to ticketed workflows, IT support and service desk use cases.

Interested in Kayako Classic?

Kayako Classic is available from 10 agents and up.