In This Case Study
As one of the leading domain services providers, Namecheap considers customer support to be very important. However, they didn’t have a help desk solution that could optimize their workflow and manage the volume of support requests they received. Responding to every inquiry was overwhelming their agents which negatively impacted the quality of customer service.
Kayako’s easy implementation process had Namecheap up and running in no time. They saw an immediate increase in agent productivity as well as a boost in morale. Namecheap now resolves tickets faster, automating replies with a library of macro-driven responses and deflecting customers to their self-service portal.
With Kayako, NameCheap was able to:
- Improve their self-service knowledge base
- Streamline ticket management
- Boost productivity
- Increase customer satisfaction
See How NameCheap Immediately Increased Agent Productivity