In This Case Study
The Research Data Assistance Center (ResDAC), located at the University of Minnesota, was struggling to manage all the inquiries they received. As a result, the quality of the customer service they provided was declining.
Thanks to Kayako’s out-of-the-box solution, the team at ResDAC saw immediate results. Now they can handle more tickets with the same amount of resources. Their clients never fall through the cracks, getting their issues resolved in a timely manner.
With Kayako, ResDAC was able to:
- Double service request capacity
- Increase client satisfaction
- Gain the ability to merge tickets
- Improve internal collaboration
See How ResDAC Doubled Its Service Request Capacity