In This eBook
Customer expectations are evolving. To address this challenge, the majority of customer service leaders say their strategy is to “wow” customers. However, despite this focus on going above and beyond, most companies are missing the mark. They’re failing to meet even the most basic service expectations.
This gap between expectations and experience can have serious implications. Customers are four times more likely to become disloyal after any given customer service interaction, not more loyal. There isn’t much to win in exceeding customer expectations, but there’s plenty to lose in disappointing them.
To increase loyalty, you need a scalable help desk solution that delivers effortless customer service and IT support experiences by eliminating the sources of friction that lead to frustration.
This eBook explores:
- Why the traditional approach to service and support isn’t working
- Challenges for customer service and IT departments
- The root causes of disappointing customer service experiences
- How modern technology can help companies meet customer expectations
See How You Can Deliver Effortless Customer Service Experiences, Every Time