Why Kayako is Objectively the Best Helpdesk Solution
Discover why Kayako is objectively the best helpdesk—proactive AI, effortless integration, and proven results to transform your support team!
Company News
Generative AI for Customer Support: Supercharge Any Platform with Kayako
Struggling with repetitive tickets? See how generative AI for customer support can speed up resolutions on any platform—no migration needed!
Why Upgrade? Kayako’s Knowledge Base AI Works with Your Existing System
Don’t replace your support system—enhance it. Kayako’s knowledge base AI layers seamlessly over your existing platform. See how.
AI Customer Support That Learns, Adapts, and Delivers
Kayako revolutionizes AI customer support with smart decisions, self-learning, and human-like accuracy for exceptional service
Important Kayako Classic Security Update
Come October of 2022 Microsoft will stop supporting Basic Authentication protocols. Google has been warning about the weakness of Basic authentication protocols for some time… Read More »Important Kayako Classic Security Update
Make the Switch: Why Kayako Is The Customer Support Software For Your Small Business
At Kayako, we want to help you create effortless customer support experiences. Before we launched, it was obvious that traditional help desk solutions weren’t doing… Read More »Make the Switch: Why Kayako Is The Customer Support Software For Your Small Business
3 Reasons You Need Kayako Messenger Live Chat for WordPress
By now, you’re already aware of the benefits of live chat. We talk about them all the time: increase in customer satisfaction, higher likelihood to… Read More »3 Reasons You Need Kayako Messenger Live Chat for WordPress
My Customer Service Career: What 9 Years in One Company Looks Like
Many people ask me, “why have you stayed in the same organization for so long? What was it that made you stay? Did you ever… Read More »My Customer Service Career: What 9 Years in One Company Looks Like
Creating Customer Service Training Videos to Onboard New Recruits
The dead zone—this was how Gary, my team lead and Kayako’s Support Manager, described the first few hours of my shift. It’s a 2-hour period… Read More »Creating Customer Service Training Videos to Onboard New Recruits
Are You on a Mission to Supercharge Your Business Through Diversity and Inclusion? (You May Want to Read This.)
At Kayako, we’ve always been concerned with building our company as diverse and inclusive as possible. It’s in our DNA as well as our mission.… Read More »Are You on a Mission to Supercharge Your Business Through Diversity and Inclusion? (You May Want to Read This.)
What 100 Businesses Say About Live Chat on Their Website
So you’re ready to introduce live chat support to your business. Outside of your support job, you might even be one of the 41% of… Read More »What 100 Businesses Say About Live Chat on Their Website
Why We Rebuilt Kayako Messenger as a Live Chat Tool for Customers and Teams
Everyone knows it’s a challenge to “nail” excellent customer service. It’s been documented, lamented, with every solution put forward for decades now. But there’s an ugly… Read More »Why We Rebuilt Kayako Messenger as a Live Chat Tool for Customers and Teams