eCommerce is probably the field with the most key performance indicators (KPIs) to track. Though you can optimize your online business as much as you… Read More »How to Measure Customer Experience: 3 Reasons Why You Should be Tracking Customer Experience as Part of Your eCommerce Strategy
Every company wants to be customer-forward nowadays, probably because people know that, ultimately, it’s the customer that keeps them in business. Without the customer paying… Read More »Top Tips to Deliver the Best Customer Experience
With the use of technology on the rise, the customer experience landscape has changed forever. Long wait times and slow responses are no longer acceptable… Read More »5 Ways Technology Can Improve Your Customer Satisfaction Rates
In the current climate, customer experience is one of the main battlegrounds for sales organisations, often out-ranking factors like product and price. This can be… Read More »10 Customer Experience Best Practices for all B2B Sales Teams
If you take a look at Kayako’s website and blog, it’s obvious that we know live chat customer support is a big difference-maker for businesses… Read More »4 Reasons Why Live Chat Drives Sales and Loyalty To Your Business
Usually, when your customers reach out to you, they are already in a bad state—they’re having problems with their product or service and they want… Read More »4 Things Customers Hate When They’re Looking for Help
What is customer retention? Simply put, customer retention refers to the strategies and tactics businesses use to encourage repeat purchases and ongoing loyalty from… Read More »4 Customer Retention Strategies To Help Online Businesses Boost Loyalty
Content Marketing Ideas for Incredible Customer Experiences After years of building customer success teams and programs, it seemed natural to take on my next challenge… Read More »Content Marketing Ideas For Incredible Customer Experiences
Live chat software is relatively new to the customer support world, but it’s caught on like wildfire. Today, most websites offer live chat support as… Read More »Top 5 Ways to Improve Your Company’s Live Chat Experience
You’re browsing online searching for the perfect item at the perfect price. You find it quicker than you thought, but there’s an item that seems… Read More »3 Pain-Free Ways to Cut Live Chat First Response Times
Have you ever decided to step up from capturing photos on your smartphone to a dedicated DSLR camera? I bet the model you want comes… Read More »8 Benefits of Live Chat for Customer Service and Sales
When we talk about customer experience, many of us think about support. We think about the touchpoints between customer and business when the customer needs… Read More »Improve Customer Experience with the Help of These 4 Teams