Think AI Adoption Is Complicated? It Doesn’t Have To Be
AI adoption in customer support teams isn’t just a trend; it’s a necessity. What are the pitfalls? What are the benefits? Read to find out!
Resources
AI for Customer Retention: 5 Ways AI Improves Service
AI for customer retention boosts engagement, enhances personalization, and drives loyalty with automation and predictive insights.
Automating Customer Support: The Playbook for Winning in 2025
Automating customer support boosts efficiency, enhances customer experiences, and scales service effortlessly
AI-Powered Customer Support: Transforming Service with AI
AI-powered customer support enhances efficiency, scales operations, and boosts satisfaction with smart automation and real-time insights.
Harnessing AI Customer Service Software for Better Efficiency
Kayako’s AI customer service software enhances efficiency with 24/7 chatbots, real-time analytics, and omnichannel support for seamless CX
Update Your Knowledge Base
5 Easy Steps to Transform Your Support Game Access Your Knowledge Base: From your Kayako instance, click the Book icon on the left tab. Create a… Read More »Update Your Knowledge Base
SRT Mapping
Curious how SRT Mapping can 10X your ticket resolution? SRT Mapping is a powerful strategy that can transform your ticket resolution process, enhancing visibility, accountability,… Read More »SRT Mapping
Using Tags and Rules to Solve Tickets
Learn How Kayako Uses Rules and Tags to Effortlessly Solve Support Tickets! Efficiently managing support tickets is essential for any customer service team, and… Read More »Using Tags and Rules to Solve Tickets
Solving Low Confidence Issues for L1 Agents
Kayako Does Not Generate AI Response? Learn How to Solve Low Confidence Issues! The confidence score in Kayako allows you to fine-tune how your… Read More »Solving Low Confidence Issues for L1 Agents
Solving Most Common Tickets
See Kayako Solving Most Common Tickets! Curious about how Kayako effortlessly solves most common support tickets? Watch our latest video where our expert team demonstrates… Read More »Solving Most Common Tickets
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