Search Results: phone
This is a guest post from our friends over at Project Manager. Peter Landau will share his best pracitces on managing a remote team. Work has grown too big for a cubicle. More people are making their office their home, coffee shops or shared co-working spaces. This new paradigm creates new problems managers have to solve…
Could your company be blamed for a failed essay? Warby Parker had better hope not. My @WarbyParker home try on package is arriving tomorrow and I am so excited I can’t focus on my essay — Brandon (@TheBrandonPFrye) February 22, 2017 Warby Parker are just one of many brands in the fast-growing vCommerce space who…
Identifying the service our customers want can be like trying to hit a clay-pigeon. We want to do our best to deliver the best support to our customers. But your customer and their desires can be moving targets. Outside forces such as interactions with other businesses and feedback from friends and family influence the service we…
This is a guest post from our friends at Typeform. Paul Campillo will show you the value of choosing NPS as your next customer feedback questionnaire. Every company wants loyal customers. Sure, sales are great, but nothing beats sales from repeat customers. That’s the goal of every business. Not a gazillion “maybe” fans, but diehard fans…
One of the biggest challenges many companies are facing in today’s world is developing their services to work across all the different platforms their customers are using, from Androids, iPhones, websites, social networks etc. To help with these challenges, and to reduce development costs, while improving the experience for your customers too, you need to…
“In the old world, you devoted 30% of your time to building a great service and 70% of your time to shouting about it. In the new world, that inverts.” – Jeff Bezos CEO of Amazon Customers expect top-notch service, with no patience or loyalty for companies that don’t provide it. They can easily search…
Being a remote worker need not be boring. Hang on! Wait… what? If you’re at home all day plugging away on the computer, how can it be fun? For someone in a fully remote team, at least you have the comfort of knowing all of your colleagues are also working from a home. But if…
This is a guest post from our friends over at Recruiterbox. Sarah Caminiti will share why tone of voice in your communication with customers is important, and how it can be used as a unique hiring tool. How do you come across to your customers? Are you received as being professional and reassuring? One of…
With more and more research supporting the notion that people prefer to help themselves rather than reach out to support, delivering exceptional self-service has become mission-critical. That means gathering up the answers to your customers’ questions and putting them in easy reach. Of course, that’s easier said than done. Step one is marshaling your organizational…
Can you imagine a world where customer service was over physical mail? You sit down at your typewriter, write out a wordy letter, send it into the head office that’s located halfway across the country, and wait a few weeks for a reply? Or, go further back in time: you purchase an item from an…
Customer service is incredibly important to any business. So important, even, that by 2020, it’s projected that customer experience will overtake price and product as the key brand differentiator. So it’s safe to say that customer service is important. But how do you ensure your brand delivers happiness like some of the industry’s leading lights such as…
How many times have you finished off the last bite of your lunch and wished that there was either more food, or you had more time to spend? For people in support, the emotional implications of our work can carry through even when we are not on the clock—for some of us, that may show…