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Company News

Why We Rebuilt Kayako Messenger as a Live Chat Tool for Customers and Teams

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Product Guides

How (and Why) We Redesigned the Live Chat Experience

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Customer Experience

What Your Customers Love and Hate About Live Chat Support

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Customer Experience

All Hands Support Will Never Work for Your Business

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4 Mistakes You Must Avoid with Customer Feedback Surveys

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How An Automated Customer Service Email Saved Us 8 Unnecessary Replies

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Switch To New Channels For Effective Email Communication

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How to Find, Hire, and Build Your Customer Support Team

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What Support Metrics Should SaaS Companies be Using?

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Startup Life

What Bug or Feature Matters Most? How to Choose Your Priorities

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Personalizing Auto-Responses: Smart Settings for Proactive Support

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The 10 Most Important Customer Service Books to Kick Start Your Career

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