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Our blog enhances customer support experiences with insights and actionable content for support professionals and small businesses. It covers customer experience, startup life, and effective strategies for managing customer interactions.

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Why Kayako is Objectively the Best Helpdesk Solution
Company News

Why Kayako is Objectively the Best Helpdesk Solution

Discover why Kayako is objectively the best helpdesk—proactive AI, effortless integration, and proven results to transform your support team!
Your Next Support Call Will Be with an AI helpdesk—And That’s a Good Thing
Customer Experience

Your Next Support Call Will Be with an AI helpdesk—And That’s a Good Thing

Discover how an AI helpdesk delivers quicker solutions, reduces wait times, and improves customer satisfaction—without losing the human touch!
End PEBKAC Nightmares: How AI Enhances IT Helpdesk Support
Startup Life

End PEBKAC Nightmares: How AI Enhances IT Helpdesk Support

Reduce frustrating PEBKAC tickets with AI-powered IT helpdesk support. Proactive solutions mean smoother operations for everyone!
From Wooly Jumpers to AI Wonders: Transform Your IT Helpdesk
Customer Journey

From Wooly Jumpers to AI Wonders: Transform Your IT Helpdesk

What do wooly jumpers and your IT helpdesk have in common? Discover how AI transforms your IT helpdesk into a proactive powerhouse!
From Switchboards to Smart Systems: The Surprising Link Between 19th-Century Operators and AI for Customer Support
Resources

From Switchboards to Smart Systems: The Surprising Link Between 19th-Century Operators and AI for Customer Support

Discover how AI for customer support is bringing back the personal touch—by doing what 19th-century operators did, only smarter and faster.
The Sardine and the Support Ticket: What Portugal’s Fishy Tradition Can Teach Us About Proactive Support
Resources

The Sardine and the Support Ticket: What Portugal’s Fishy Tradition Can Teach Us About Proactive Support

What do Lisbon’s sardine festivals teach us about proactive support? More than you'd expect—here’s the surprising connection.
What a 200-Year-Old Beer Flood Can Teach Us About Conversational AI in Customer Support
Resources

What a 200-Year-Old Beer Flood Can Teach Us About Conversational AI in Customer Support

A 200-year-old beer flood meets modern support—discover how conversational AI keeps your team from drowning in tickets.
Generative AI for Customer Support: Supercharge Any Platform with Kayako
Company News

Generative AI for Customer Support: Supercharge Any Platform with Kayako

Struggling with repetitive tickets? See how generative AI for customer support can speed up resolutions on any platform—no migration needed!
Why Upgrade? Kayako’s Knowledge Base AI Works with Your Existing System
Company News

Why Upgrade? Kayako’s Knowledge Base AI Works with Your Existing System

Don't replace your support system—enhance it. Kayako's knowledge base AI layers seamlessly over your existing platform. See how.
AI in Customer Service: Transforming Support on Kayako, Zendesk, Freshdesk, and Salesforce
Product Guides

AI in Customer Service: Transforming Support on Kayako, Zendesk, Freshdesk, and Salesforce

Have you ever wondered how AI in customer service can revolutionize interactions between businesses and customers? It’s an exciting topic, and today, we’ll explore how…
AI Response That Helps Calm Irate Customers Faster
Customer Experience

AI Response That Helps Calm Irate Customers Faster

AI response technology calms angry customers, enhancing satisfaction. Discover how AI transforms customer service with Kayako
Contact Center Automation AI Won’t Replace Human Agents—But Bad AI Might
Trends

Contact Center Automation AI Won’t Replace Human Agents—But Bad AI Might

70% of customers would switch brands after one bad AI experience. Smart contact center automation enhances agents, not replaces them.
Enterprise Contact Center Solutions Don’t Start with AI
Startup Life

Enterprise Contact Center Solutions Don’t Start with AI

Enterprise contact center solutions need clean data before AI. Organize knowledge bases, tickets & workflows for smarter automation.
Contact Center AI Solutions Will Waste Your Money
Startup Life

Contact Center AI Solutions Will Waste Your Money

Jumping into AI without a plan wastes money. Assess your readiness for contact center AI solutions with this quick self-check.
The First Step to Contact Center AI Software? Stop Thinking About Chatbots.
Customer Journey

The First Step to Contact Center AI Software? Stop Thinking About Chatbots.

Stop relying on chatbots—real AI impact comes from contact center AI software that streamlines workflows and empowers human agents.
Customer Experience AI: Hallucinations Are a Huge Risk
Customer Experience

Customer Experience AI: Hallucinations Are a Huge Risk

Customer Experience AI enhances support by providing fast, accurate responses—while ensuring trust through data integrity and human oversight.
Improve Customer AI: From Automation to Actionable Insights
Customer Journey

Improve Customer AI: From Automation to Actionable Insights

Improve customer AI by shifting from passive note-taking to actionable insights that enhance customer success and retention.
Customer Retention Rate Drops When CSMs Are Stuck in Support Mode
Startup Life

Customer Retention Rate Drops When CSMs Are Stuck in Support Mode

Customer retention rate suffers when CSMs are stuck in support tasks. Free them to focus on strategy and watch retention soar.
Proactive Customer Support: Stop Blaming Users for Adoption Failure
Customer Journey

Proactive Customer Support: Stop Blaming Users for Adoption Failure

Proactive customer support helps users adopt software faster by reducing friction, offering guidance, and preventing support roadblocks.
An AI Contact Center Helps Teams Escape the ‘Repetitive Ticket’ Trap
Resources

An AI Contact Center Helps Teams Escape the ‘Repetitive Ticket’ Trap

Escape the repetitive ticket trap! An AI contact center frees your agents for high-value work while boosting efficiency.
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