Startup Life

What Bug or Feature Matters Most? How to Choose Your Priorities

Read More

Customer Experience

Personalizing Auto-Responses: Smart Settings for Proactive Support

Read More

Customer Experience

The 10 Most Important Customer Service Books to Kick Start Your Career

Read More

Customer Experience

System Downtime: Act with Ownership to Regain Customer Trust

Read More

Customer Experience

Handling Angry Customers: 3 Email Responses Your Team Need

Read More

Customer Experience

How to Deal with Negative Customer Feedback When It Feels Personal

Read More

Customer Experience

How to Reduce Back-And-Forth with Your Customers

Read More

Startup Life

Design a Contact Us Form That Doesn’t Ruin Customer Experiences

Read More

Customer Experience

Customer Experience Metrics That Keep the Pulse on Friction-Free Support

Read More

Customer Experience

No Agent Is an Island: Why Collaboration Is Key to Great Customer Service

Read More

Customer Experience

11 TED Talks to Inspire Better Customer Support

Read More

Customer Experience

How to Write a Compelling Customer Support Email

Read More