The Kayako Blog
Insights on customer service, AI, and scaling support teams.
Startup Life
What Support Metrics Should SaaS Companies be Using?
Customer Journey
5 Customer Service Channels to consider in your Channel Strategy
E-Commerce
Analysis of the Top 100 eCommerce Help Centers
Company News
AI Customer Support That Learns, Adapts, and Delivers
Startup Life
NPS Analysis: What Your Net Promoter Score Isn’t Telling You
Customer Experience
10 Customer Experience Best Practices for all B2B Sales Teams
Startup Life
The Benefits of Remote Work Save Everyone Money
Customer Experience
4 Things Customers Hate When They’re Looking for Help
Resources
From Switchboards to Smart Systems: The Surprising Link Between 19th-Century Operators and AI for Customer Support
Startup Life
Does B2B Customer Service Have a Self-Esteem Problem?
Resources
AI Help Desk Software: The Human Touch is Overrated
Startup Life