Kayako Insights Blog

Startup Life

Rock Your next One-On-One Meeting: For Employees and Managers

Startup Life

Onboarding Employees: All the Things a New Hire Needs to Know but May Be Hesitant to Ask

Customer Experience

How to Create a Customer Feedback Form Without Causing Friction

Product Guides

Why We Ditched an Open Source Ticketing System (and Chose Messenger to Power Our Business)

Startup Life

Bidding Farewell to a Remote Team Member

Customer Experience

3 Ways to Politely Reject Customer Requests

Customer Experience

5 Quick Ways to Deal with the Impatient Customer

Startup Life

6 Ways Marketing and Support Can Work Together to Improve Customer Experience

Customer Experience

Remove the Distance Between Your Team and Your Customers

Customer Experience

Infusing Live Chat Support with Your Brand’s Personal Touch

Customer Experience

Why Live Chat is a Vital Part of Your Support Model

Customer Experience

Who Should Be Accountable for Customer Feedback Loops?