What is Collaborators?

A collaborator is like a full agent, but has specific permissions for what they can do within Kayako. They have all the access they need to communicate internally with other agents and access customer information, but can’t communicate externally with customers.

The goals of collaborators are to break down silos across departments and create better conversations in Kayako with collaborative private notes on cases and profiles.

Deliver Excellent Customer Support Experiences With Ease