Customer experience online dictionary

Glossary of customer experience and customer service terminology

A

Abandoned Conversation (Call or Chat)

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A

Added Value

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Advocacy

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Agents

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Analytics

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Automations

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Average Handle Time (AHT)

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B

Benchmark

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B

Best Practice

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B

Bottom Line

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B

Bounce Rates

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B

Brand Advocate

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C

Call Center

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C

Call Wait Time

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C

Channel Strategy

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C

Channel Usage

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C

Channels

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C

Churn

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C

Code of Practice

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C

Collaborators

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C

Competitive Advantage

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C

Complaints

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C

Compliments

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C

Contact

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C

Conversation

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C

Conversations Per Teammate

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C

Customer Centric

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C

Customer Database

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C

Customer Delight / Customer Wow

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C

Customer Driven Marketing Strategy

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C

Customer Effort Score (CES)

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C

Customer Experience

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C

Customer-Focused

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C

Customer Information

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