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Conversations Per Teammate

What are conversations per teammate?

You may be monitoring how many cases each of your support staff members takes on in a given day, but dig a little deeper to calculate how many replies he or she has sent in a given day.

Not all cases are created equal. Some require replies and extensive back and forth to get resolved. Others require no response. Knowing the ideal number of conversations per day, per member of your staff will help you recruit and plan.

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