What is customer centric service?
Service that is devoted to putting customers first, keeping them happy, and helping them solve problems. Being customer-centric achieves a few things.
First, it builds trust. If buyers know that you care about service, stand by your products, and will go above and beyond to address concerns, they’ll feel more comfortable buying from you in the future.
Customer-centric service also builds loyalty. When customers experience standout support throughout their entire experience with your brand, they’re more likely to stay and spread the word to their friends and family.