Customer Database

What is a customer database?

The repository for all of your customer information within your support platform. Your customer database stores not only customer contact information (address, phone number, email), but also information on their organizations, preferences, and previous support interactions.

Kayako was built to make that information readily available, so that each time an agent talks to a customer, they can quickly brush up on helpful context like recent support requests, purchases, or Help Center activity.

Deliver Excellent Customer Support Experiences With Ease