Front Line

What is the front line?

Your customer-facing support team, or front line, are the people who interact directly with your customers on a day-to-day basis. It’s one of the many touchpoints customers will have along the course of their lifecycle with your company.

The front line is made of the people that represent your brand and who clients remember most clearly when they are thinking of what kind of customer service experience they received.

Deliver Excellent Customer Support Experiences With Ease