Number of Positive Votes

What are number of positive votes?

This metric refers to the number of upvotes (or likes)
articles on your knowledge base receive. This helps you to see which knowledge base articles are the most helpful to your customers, and are often those that are read the most.

These articles are the ones that you should prioritize keeping up to date. On the flip side, articles with the largest number of negative votes are the ones you should prioritize for editing.

Deliver Excellent Customer Support Experiences With Ease