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Phone Interactions

What is a phone interaction?

One of the longest-standing channels customers use to contact your company for support. Phone support has existed for decades, and today’s calls are getting more sophisticated than in the past.

Companies record calls to improve service and turn calls into cases that can be tracked like emails and chats.

Your phone interactions should be tracked and analyzed just like any other channel you use.

Overwhelemed with phone support? Consider cutting the cord .

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