What is an email conversation?
A discussion with a customer that is initiated with an email to your company. Having multiple support channels, including email, can lead to having to keep track of and manage multiple tools.
But customer support service platforms like Kayako put a client’s entire conversation history in one place. Whether your customer reached out by email or another channel, you’ll see all back and forth in one place.
If you’re still using an email client like Gmail, Yahoo, or Outlook. It might be time to look for an email alternative to handle your email conversations.