What are frequently given responses?
Just as frequently asked questions (FAQs) are the queries you get most often from customers, your frequently given responses (FGRs) are the replies you most often send in response.
When you’re writing FGRs to cut down on response times to common questions, think of every possible solution you can (without overwhelming) so you hopefully don’t need to carry out further exchanges. In other words, have a few FGRs in your arsenal so you can move onto more pressing and complicated service requests. You can automate FGRs using macros as well.