Product Guides

Why We Ditched an Open Source Ticketing System (and Chose Messenger to Power Our Business)

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Startup Life

Bidding Farewell to a Remote Team Member

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Customer Experience

3 Ways to Politely Reject Customer Requests

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Customer Experience

5 Quick Ways to Deal with the Impatient Customer

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Startup Life

6 Ways Marketing and Support Can Work Together to Improve Customer Experience

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Customer Experience

Remove the Distance Between Your Team and Your Customers

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Customer Experience

Infusing Live Chat Support with Your Brand’s Personal Touch

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Customer Experience

Why Live Chat is a Vital Part of Your Support Model

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Customer Experience

Who Should Be Accountable for Customer Feedback Loops?

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Customer Experience

The Live Chat Revenue Opportunity: Get Customer Engagement Right to Grow Your Business

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Customer Experience

Where Customer Support and Customer Success Goals Overlap

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Customer Experience

Why Is Live Chat Customer Service So Hard to Get Right?

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