Kayako Insights Blog

Customer Experience

What Support Metrics Should SaaS Companies be Using?

Customer Experience

Personalizing Auto-Responses: Smart Settings for Proactive Support

Customer Experience

The 10 Most Important Customer Service Books to Kick Start Your Career

Customer Experience

System Downtime: Act with Ownership to Regain Customer Trust

Customer Experience

Handling Angry Customers: 3 Email Responses Your Team Need

Customer Experience

How to Deal with Negative Customer Feedback When It Feels Personal

Customer Experience

How to Reduce Back-And-Forth with Your Customers

Customer Experience

Customer Experience Metrics That Keep the Pulse on Friction-Free Support

Customer Experience

No Agent Is an Island: Why Collaboration Is Key to Great Customer Service

Customer Experience

11 TED Talks to Inspire Better Customer Support

Customer Experience

How to Write a Compelling Customer Support Email

Customer Experience

Help Customers on the Support Journey and up the Loyalty Ladder