Kayako Insights Blog

Customer Experience

The Subtle Differences Between Customer Support and Customer Service

Customer Experience

What Does Your Support Tone of Voice Say About Your Company Culture?

Customer Experience

What 1000 Consumers Say About Bad Customer Service

Customer Experience

Knowledge Management Is the Key to Self Service Success

Customer Experience

The 4 Best Retention Strategies to Reduce Customer Churn

Customer Experience

4 Tips to Ace Your First 90 Days as a Support Manager

Customer Experience

The Secret to a Killer Knowledge Base Isn’t What You’d Think

Customer Experience

The History of Customer Service: Ticket Troubleshooting to Proactive and Personal

Customer Experience

Why Customer Development Is Crucial to Every Business’ Success

Customer Experience

Empower Your Team With A Customer Service Philosophy

Customer Experience

How Working Split Shifts Builds Closer Global Relationships

Customer Experience

3 Untapped Opportunities for Preventing Customer Support Team Burnout