At Kayako, we do our best to understand not just our customers’ needs, but their customers’ needs, as well. Armed with that empathy and over… Read More »Customer Service Trends 2018: Creating Effortless Customer-Centric Experiences
So you’re ready to introduce live chat support to your business. Outside of your support job, you might even be one of the 41% of… Read More »What 100 Businesses Say About Live Chat on Their Website
Are you looking to add live chat to your customer support arsenal? If you are evaluating this, you can’t help but pull out a notepad,… Read More »What Your Customers Love and Hate About Live Chat Support
“In the old world, you devoted 30% of your time to building a great service and 70% of your time to shouting about it. In… Read More »Customer Service Trends 2017: An Effortless Customer Experience is Vital for Loyalty
Did you know that team size and tenure don’t make a difference in how much a customer support manager will be paid for their work?… Read More »4 Must-Read Stats on the State of Customer Support in 2016 [New Research]
Good customer service is powerful for any company. Through word of mouth, positive experiences resonate through people’s networks. You can attract new customers while also… Read More »Why It’s so Important to Get Customer Experience Right First Time