7 Great Examples of Help Centers We Love
The online services that we use today are generally very reliable. When you want to watch something on Netflix or YouTube, you can be sure… Read More »7 Great Examples of Help Centers We Love
self-service
5 Quick Ways to Deal with the Impatient Customer
A silent majority of customers would rather pop into your website, leaf through your how-to resources on their own and then quietly exit.
5 Best Practices for Keeping a Killer Knowledge Base
Question: When is a self-service writer a diplomat? Answer: When they are a writing a knowledge base to help customers solve their problems quickly and reduce… Read More »5 Best Practices for Keeping a Killer Knowledge Base
Analysis of the Top 100 eCommerce Help Centers
Design standards are not top of mind for you as a customer support professional but they are critical to your customers’ experiences. Your customer wants… Read More »Analysis of the Top 100 eCommerce Help Centers
Knowledge Management Is the Key to Self Service Success
With more and more research supporting the notion that people prefer to help themselves rather than reach out to support, delivering exceptional self-service has become… Read More »Knowledge Management Is the Key to Self Service Success
The Secret to a Killer Knowledge Base Isn’t What You’d Think
There are hundreds of articles out there telling you how to write a better help center article. They’ll give you a lot of really great… Read More »The Secret to a Killer Knowledge Base Isn’t What You’d Think
4 Pain-Free Ways to Keep Your Self-Service Content Updated
Everyone loves self-service content. It’s a fabulous way to build trust with your customers and to help them find answers to their questions in a… Read More »4 Pain-Free Ways to Keep Your Self-Service Content Updated
How to Use Interactive Video for Self-Service Support
This is a guest post from Desiree de la Rosa of Videopath. Video is an excellent self-service tool. It offers a unique way for customers to learn… Read More »How to Use Interactive Video for Self-Service Support
A Step-By-Step Guide to Creating Kickass Self-Service Screencasts
Do you want to ensure your customers can understand how your software works? Why not try a screencast in addition to more traditional written content?… Read More »A Step-By-Step Guide to Creating Kickass Self-Service Screencasts
How to Format Your Knowledge Base Content For Every Learning Type
Have you ever read documentation and ended up feeling more lost than before you read them? I know that happens to me all the time.… Read More »How to Format Your Knowledge Base Content For Every Learning Type
Customer Support Predictions for 2016
We looked back with our best posts from the customer support community in 2015, now we’re looking forward with predictions for 2016. We’ve asked support… Read More »Customer Support Predictions for 2016
The Best Posts From the Customer Support Community in 2015
This year, we’ve seen the customer support community continue to grow, with small tribes setting up all over the internet and producing great support content.… Read More »The Best Posts From the Customer Support Community in 2015