Customer experience online dictionary

Glossary of customer experience and customer service terminology

All
A
B
C
D
E
F
G
H
I
J
K
L
M
N
O
P
Q
R
S
T
U
V
W

C

Customer Insights

C

Customer Interaction

C

Customer Relationship

C

Customer Relationship Management (CRM)

C

Customer Retention

C

Customer Satisfaction

C

Customer Satisfaction Score (CSAT)

C

Customer Service Experience

C

Customer Service Philosophy

C

Customer Service Survey

C

Customer Support Metrics

C

#custserv

D

Due by Time

E

Email Conversation

E

Employee Experience

E

Employee Survey

E

End of Life Policy

E

Engagement

E

Escalations

E

Evangelist

E

Expectations

E

Experience Measurements

E

Experience Strategy

F

Facebook Conversation

F

FAQ

F

Feedback

F

Feedback Widget

F

First Contact Resolution (FCR)

F

First Response Time (FRT)

F

Forum

F

Frequently Given Response (FGR)

F

Front Line

G

Gamification

H

Happiness Report

H

Help Center

H

Help Center Article